Worth including
We can help you sooner if you include:
- Your order number, if you have placed an order
- What you watch on
- The app or box you have
- Your username, or the MAC address if you have a box
- As clear a description as possible of what happens
- Any error message that appears
- A screenshot, if the problem shows on it
Only send passwords, card details or anything else sensitive if we explicitly ask for it.