Frequently asked questions

IPTV is television over the internet. You need no aerial or satellite dish, only an internet connection of about 30 Mbit/s and a device to watch on, such as an IPTV box, a smart TV, a computer, a phone or a tablet.

You can watch in many ways, but an IPTV box gives the best result. We recommend the Formuler Z11 Pro, which supports 4K, or the TViP S.705. The boxes are affordable, and among our customers those with a box have the fewest problems.

On an Android TV, for example Philips or Sony, the TiviMate app works well. Apps directly on Samsung and LG TVs work well for some and worse for others. MAG boxes lack some audio formats, and we do not support them.

Yes, as long as you have an internet connection.

Every channel we carry is included in every plan, whatever its length. You can search the full channel list on the Channels page before you buy.

Choose a TV subscription, add it to the cart and follow the steps at checkout. Your login is emailed to you as soon as the payment is done. Want to try first? Try it for free. If you get stuck, we help by email or Telegram.

At least 30 Mbit/s. Test your speed on weekday evenings and at weekends, when many connections are at their busiest. Connect the box or TV with a network cable if you can: on wifi the picture can stutter even when the speed is enough.

Start by restarting the app or box and your router, and connect the device with a network cable. If it still stutters, your internet provider may be slowing the connection down when the network is busy. Contact us and we will help you find the cause.

With catch-up you can watch a programme afterwards. Channels with catch-up keep at least 24 hours, so if you missed a programme on Friday you can watch it on Saturday. Catch-up channels are marked with a clock symbol in the app.

HD is sent in 720p and FHD in 1080p, with a sharper picture. If neither HD nor FHD is in the channel name, the channel is sent in SD.

The M3U link looks roughly like this:

http://server.example:8080/get.php?username=ABC123&password=XYZ789&type=m3u_plus&output=ts

The username comes after username= (here ABC123) and the password after password= (here XYZ789). The server address is everything from http:// up to and including :8080. The details are also in My account.

With a Formuler you received your login by email straight after the order: add it as a portal in MYTVOnline as the setup guide shows. With a TVIP, send us the box's MAC address and we will activate it.

Yes. Your own referral link is in My account. When a friend orders through it, the friend gets a discount on their first order and you earn points towards more months. The terms are in My account.

Yes. Read more on the Resellers page and contact us through the contact form or on Telegram.

Yes. If you find the same product from the same supplier at a lower price from another retailer, we match it:

1. Check that it is exactly the same model from the same supplier.
2. Send us a link or an advert showing the lower price.
3. Once we have checked it, we adjust the price of your order.