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Payment

Choose the payment method that suits you. With card, Klarna and Revolut you pay on a secure payment page. Bitcoin and Swish work through an exchange.

  • Visa
  • Mastercard
  • Klarna
  • Revolut
  • Bitcoin
  • Swish

Ways to pay

There are four ways to pay at checkout: card payment, Klarna, Revolut and Bitcoin & Swish. Card, Klarna and Revolut are charged in Swedish kronor, while the Bitcoin invoice is issued in euros.

Card payment

Select card payment at checkout and complete the order. The payment is taken from your card in Swedish kronor.

You enter the card details on a protected payment page. After that you come back to the shop, and the order updates automatically. There is no need to send us a receipt.

Klarna

Select Klarna at checkout and complete the order. A payment page guides you through Klarna's steps and then sends you back to the shop. The amount is in Swedish kronor.

Worth knowing about Klarna
It can take up to 24 hours for Klarna to confirm the payment. Until then the order is shown as pending, and the login is sent once the confirmation is in. So do not pay the same order again in the meantime.

Revolut

Select Revolut at checkout and complete the order. On the payment page that opens you approve the amount in Swedish kronor. You then come back to the shop, where the order updates once the payment is done.

Bitcoin & Swish

Select Bitcoin & Swish at checkout. The order then gets its own payment page with the amount in bitcoin, an address and a QR code, where you can follow the payment. The invoice is issued in euros and is valid for 48 hours. To pay with Swish, first buy bitcoin at an exchange such as BT.CX or Safello and send it to the address on the payment page.

  • Send precisely the bitcoin amount shown on the payment page
  • Use only the address that belongs to this order
  • Double-check the address before sending
  • Add the exchange's or wallet's fee on top of the amount, if they charge one
  • Keep the transaction ID (TXID) until the order is complete

Further down this page you find step-by-step guides for buying bitcoin at various exchanges, Swish included.

What happens after you pay

From payment until the login is in your inbox, step by step.

  1. 1

    You pay

    You complete the payment with the method you chose at checkout.

  2. 2

    The payment is confirmed

    Card and Revolut payments are usually confirmed within moments. Klarna can take up to 24 hours and Bitcoin up to 120 minutes.

  3. 3

    The order is paid

    The order status changes automatically once the payment is confirmed. You can see the order under My account.

  4. 4

    The subscription is created

    The subscription is created, or extended if you chose that at checkout. If you ordered a box, it is shipped to the address you gave.

  5. 5

    The login arrives by email

    The login is sent automatically to the email address on the order: server URL, username and password, or the MAC address for a box. You also find it under My account.

You have paid but the order is waiting

Do not pay again. First look at:

  • Whether the money was actually charged or sent
  • Whether you paid the right order
  • Whether the email address on the order is right, and check your spam folder
  • Whether the waiting time has passed: up to 24 hours with Klarna and 120 minutes with Bitcoin
  • Whether the full amount arrived with Bitcoin, the exchange's fee included

If the order is still pending after that, contact support and give your order number. We answer every day.

The payment failed

Do this if the payment does not go through:

  1. Go over the card details or the account you paid from
  2. Check that your bank or payment service has not blocked the payment
  3. Switch off your VPN if it is on
  4. Open the order again and try once more
  5. Change payment method if needed

Avoid placing several new orders for the same thing. Contact support if it still does not work.

Money taken, but the order unpaid?

Do not pay a second time. Write to support and attach:

  • Order number
  • Payment method
  • Date and roughly the time
  • Amount
  • Transaction ID (TXID) or other payment reference

Full card numbers, security codes and passwords should never be sent to us.

Contact support

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Which payment method should I pick?

Card, Klarna and Revolut are paid on a payment page, in kronor. Bitcoin & Swish is for you if you want to pay with Swish through an exchange or already hold bitcoin. The guides below show step by step how it works at various exchanges.

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